FAQs Page

Terms and Conditions

Effective Date: February 2025

By accessing or using the website radhapatels.com (“the Site”), operated by Beenalbahen

Mehulkumar Patel (“we,” “us,” “our”), you agree to comply with and be bound by the following

terms and conditions (“Terms”). Please read them carefully. If you do not agree with these Terms,

you must not use the Site.

1. Products We offer sculptures and ceramic products for sale on the Site. All products are

subject to availability, and we reserve the right to modify or discontinue products at any time

without prior notice.

2. Ordering When you place an order on the Site, you are making an offer to purchase the items

in your cart. We reserve the right to accept or decline your order for any reason, including issues

with inventory or payment processing.

3. Pricing Prices for products are listed in the applicable currency and may be subject to change

without notice. Taxes, shipping fees, and other applicable charges are not included in the

product prices and will be displayed during checkout.

4. Payment We accept payments via various methods, which will be displayed at checkout. You

agree to provide accurate and complete payment information when placing an order.

5. Shipping and Delivery Shipping details are outlined in our Shipping and Delivery Policy. We

strive to ship orders promptly, but delays may occur due to factors beyond our control.

6. Returns and Refunds Returns and refunds are covered in our Returns and Refunds Policy. If

you are not satisfied with your purchase, please contact us within the specified period for

assistance.7. Intellectual Property All content on the Site, including product images, descriptions, and logos,

is the property of radhapatels.com and is protected by copyright laws.

8. Limitation of Liability We are not liable for any direct, indirect, incidental, special, or

consequential damages that may arise from using or being unable to use the Site or products

purchased from us.

9. Governing Law These Terms are governed by and construed in accordance with the laws of india

10. Changes to Terms We may update these Terms at any time without prior notice. The updated

Terms will be posted on this page, and the “Effective Date” will reflect the most recent version.

Privacy Policy

Effective Date: February 2025

radhapatels.com respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your personal data.

1. Information We Collect We collect information when you place an order, register on our

website, subscribe to our newsletter, or interact with our services. The information we may

collect includes:

Name, email address, phone number, billing and shipping address

Payment information (via secure payment gateways)

Browsing and purchasing behavior on the website

2. How We Use Your Information We use the information we collect for:Processing orders and delivering products

Communicating with you regarding your order status

Providing customer support

Improving our website and services

Sending promotional content (with your consent)

3. Data Security We implement a variety of security measures to protect your personal data.

However, no method of transmission over the internet or electronic storage is 100% secure, and

we cannot guarantee absolute security.

4. Sharing Your Information We do not sell, trade, or otherwise transfer your personal data to

third parties unless necessary to complete the transaction or required by law.

5. Cookies We use cookies to enhance user experience on our website. Cookies help us

understand site usage patterns and allow you to shop more efficiently.

6. Your Rights You may request access to, correction of, or deletion of your personal information

by contacting us via email at support@radhapatel.com

7. Updates to Privacy Policy We reserve the right to update this Privacy Policy. Changes will be

posted on this page with the updated effective date.

Shipping and Delivery Policy

Effective Date: February 2025

At radhapatels.com, we aim to provide efficient and reliable shipping for all orders. By placing an

order, you agree to the terms outlined in this policy.1. Shipping Locations We offer shipping to various locations. Shipping fees and delivery times will

vary depending on your location.

2. Order Processing Time Orders are processed Monday through Friday (excluding holidays).

Most orders are shipped within 2-5 business days of receiving payment. You will receive a

confirmation email with tracking details once your order has been dispatched.

3. Shipping Fees Shipping fees are calculated at checkout based on the weight, dimensions, and

destination of your order. You will be informed of the shipping costs before completing your

purchase.

4. Delivery Time Delivery times depend on the shipping method and destination. Estimated

delivery times will be provided during checkout usually between 7 – 10 working days. Delays may

occur due to factors like weather, customs, or other unforeseen circumstances.

5. Damaged or Missing Items If your order arrives damaged or is missing items, please contact us

immediately. We will assist you in resolving the issue, which may include issuing a replacement

or refund.

6. International Shipping International orders may incur customs duties or taxes. These are the

responsibility of the customer.

Returns and Refunds Policy

Effective Date: February 2025

At radhapatels.com, customer satisfaction is important to us. If you are not satisfied with your

purchase, we offer the following returns and refund options:

1. Return Period You have 14 days from the date of delivery to request a return for a refund or

exchange. After this period, we cannot accept returns.2. Eligibility for Returns To be eligible for a return:

The item must be in its original condition, unused, and in the original packaging.

You must provide proof of purchase (order number or receipt).

3. Non-returnable Items Certain items, including custom or personalized products, are

non-returnable.

4. Return Process To initiate a return, please contact our customer service team at support@radhapatel.com

with your order details. We will provide instructions on how to return the product.

5. Refund Process Once we receive the returned item, we will process your refund. Refunds will

be credited to the original payment method within 10 – 15 days. Shipping fees are

non-refundable unless the item is damaged or defective.

6. Exchanges If you wish to exchange a product, you must return the original item and place a

new order for the replacement item.

7. Damaged or Defective Items If you receive a damaged or defective item, please contact us

within 7 days of delivery. We will offer a full refund, replacement, or repair.